iRobot
iRobot Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iRobot has 1.7 star rating based on 38 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend iRobot to a friend or colleague.
- Rating Distribution
Pros: Automation, Easy to set up, Basic concept of the machine.
Cons: Customer service, Terrible customer service, All cons.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iRobot has 1.7 star rating based on 38 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend iRobot to a friend or colleague.
- Rating Distribution
Pros: Automation, Easy to set up, Basic concept of the machine.
Cons: Customer service, Terrible customer service, All cons.Recent recommendations regarding this business are as follows: "Stay clear", "Its a good idea.", "Stay away from iRobot!", "If I cannot get this resolved I would never recommend but my son may since his helps him", "Be careful".
Most users want iRobot to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Bad product experience. Worse after sales support.
User's recommendation: Stay clear
Error Code Not Resolved, STILL
After months of emails and phone calls, shipping of our J8 for troubleshooting/repair of an error code 4, receiving of a new base, as well them shipping us an incorrect sized battery, our J8 still has the same error code and chimes every 5 minutes. It will not stop unless you actually remove the battery.
They said the robot was working properly when it was tested at their facility, but it is not! We have sent countless emails and made lengthy phone calls asking for a replacement J8, so far this is an expensive piece of worthless plastic and circuitry. This company has horrible customer service, no one seems to understand their jobs when you speak with them or understand what is going on. And how can they send us an incorrectly sized battery?
It is all really poor customer service, and bad products that this company is not standing behind. I would not recommend an iRobot at all.
User's recommendation: Stay away from iRobot!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Long Beach, CaliforniaBad quality product
User's recommendation: Its a good idea.
Cannot make iRobot work. Never has. Son cannot either
User's recommendation: If I cannot get this resolved I would never recommend but my son may since his helps him
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cleveland, OhioOrdered online. Called and had to be sent to another level and was told i would receive a phone call in 7-10 days! I bought product because I need it now not 7-10dayd from noe.
Mop needs repaired
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kitchener, OntarioBrava won't work and can't get a hold of customer service
User's recommendation: Be careful
Resolved: I need to speak with technician
Login assistance
Preferred solution: Password
User's recommendation: Please help me reset
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Cutler Bay, FloridaIRobot not working
- Excelente cleaning
- It breaks too often
Preferred solution: Product replacement.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonBravva M6 parts
User's recommendation: Vacuum is good mop sux
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Zagreb, ZagrebDefective technology and no support
One star because can not give Less than that. We have bought ourselves a Headache and Frustration by purchasing Rumba J7 combo machine at Mumbai just couple of months back .
The machine has problems right from the go . The machine doesnt collect dust in the bin as it gets clogged due to water seepage and just gunk gets created on the underside and the machine declares itself the bin is full but in real the dust n gunk is on the outside and not inside the bin . Either the design is faulty or piece is .
There is no point to rumba if we have to keep cleaning it twice in the running cycle just so that it graces us with its designated job To clean !!
Issue no 2 is that it doesnt follow sane route for cleaning everyday , everyday takes on new route so we are clueless about which way its going to complete the job or not completing the job with the above mentioned issue.
Thirdly on some days it detects the tiny level difference between the rooms and acts but some days just gets stuck .
Its totally erratic behaviour and doesnt really feel Intelligent operation !
We have been trying to follow up consistently but no one has any solution or support for this . Please dont fall for IRobot is a proven technology and all that talk ( which we were given , we fell for it) .
Feeling completely disappointed and disillusioned with our purchase.
Frustrated !!!
- No pros
- Not intelligent
- Faulty function
- No cleaning
Preferred solution: Full refund
Information on j9+
User's recommendation: I have no idea what a customer can do about the situation however the company could make it easy on how to get some answers about the product.
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Verified Reviewer | Novosibirsk, Siberian Federal DistrictIRobot not working. Again AND your app changed today and I don't understand it
Set to run M:W/F at 11:00 Yesterday it ran on Sunday, got stuck, as usual and stayed in the place where it got stuck til battery ran out. When I put it back on base it did not empty the dirt into the bag.
It is very frustrating that it is always getting stuck and doesnt back away from large items I cant move.
My older, less expensive robot cleaner, which I gave to my doesnt ha be these problems. It has never cleaned the living and dining room without issue and I have to look to find it
Also I use the app and it was OAK, but overnite the app completely changed to IRobot coding, which makes no sense
Preferred solution: Someone to tell me what is wrong. It’s the 6 model with the self emptying bin
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Verified Reviewer | Atlanta, GeorgiaProduct suggestion
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSecond problem with unit
- Does good job
- Breakers too often
Preferred solution: A replacement unit
User's recommendation: Yes but beware of multiple problems
About
Irobot Corporation is an American company. The company specializes in developing, design and manufacturing of different robots. Irobot Corporation offers a wide selection of various robots that can perform hundreds of different housekeeping tasks such as cleaning floors, cooking food, and so much more. Irobot Corporation was founded in 1990 by people who worked in the Massachusetts Institute of Technology in the branch of technology that deals with the design, construction, operation, and application of robots.
IRobot sells its robots worldwide and has been numerously awarded for innovation and design. The robots produced by iRobot are also used for disarming explosives in Iraq and Afghanistan.
iRobot is ranked 676 out of 2839 in Appliances and Electronics category
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