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iRobot

iRobot

www.irobot.com
What is your customer experience with iRobot?

iRobot Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • iRobot has 2.1 star rating based on 58 customer reviews. Consumers are mostly dissatisfied.

  • 42% of users would likely recommend iRobot to a friend or colleague.

  • Rating Distribution
  • Pros: Automation, Easy to set up, No pros.
    Cons: Customer service, Terrible customer service, All cons.

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Media from reviews

IRobot essential
IRobot essential - Image 2iRobot - They suck and wear you down on hold and delay and delay and avoid any real...iRobot - They suck and wear you down on hold and delay and delay and avoid any... - Image 2iRobot - They suck and wear you down on hold and delay and delay and avoid any... - Image 3iRobot - They suck and wear you down on hold and delay and delay and avoid any... - Image 4iRobot - They suck and wear you down on hold and delay and delay and avoid any... - Image 5
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Top iRobot Reviews

Positive Review

"New iRobot with defect"

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Received iRobot as a gift . Used 2 short runs & no more because of error. Super nice customer service. They are going to repair but takes 4 to 6 weeks. I feel...

Critical Review

"The new roombas just don’t work after a few weeks ."

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I have a Roomba in my office that has run for 9 years. The new one I just got my wife is junk, and I'm ready to toss it. I should have gotten a Shark. Our...

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customer service customer service roomba robot phone part issue order problem
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Keiri Wes

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tyler, Texas

Great Customer Service

The customer service agent worked like a champ through periodic static problems on my end and helped me resolve the issue (I had to get a replacement bot). The order was placed over the phone and I knew all the steps necessary to return it (removing battery, etc.) The agent was both focused and had good customer presence. Very impressed!

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Dawn R Abm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Safety Concern, Poor Customer Service

I purchased my 3rd unit on 2/2/25, and in late April, it quit working. We discovered it was because the contacts were melting (major safety issue). I've been trying to get this unit replaced since then, and after providing detailed photos and proof of purchase, I've received no response from this company.

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Loss:
$700
Pros:
  • Brand name
Cons:
  • Unsafe products
  • Customer service

Preferred solution: Replacement Device and at least a response

User's recommendation: Don't buy from this company

Zyan Btk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

They suck and wear you down on hold and delay and delay and avoid any real discussion of paying for damage repairs

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On first scheduled clean ate my floor. Repair 8 boards cost me $2200 .

They have pictures proof of payment and vendor invoice. This was escalated 11/30/2024 They are stalling

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User's recommendation: Be ware

Gene C Pqu

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Verified Reviewer

The new roombas just don’t work after a few weeks .

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I have a Roomba in my office that has run for 9 years. The new one I just got my wife is junk, and I'm ready to toss it.

I should have gotten a Shark.

Our Shark works very well. What a waste of materials, money, and my time trying to get this new machine to get past an error code.

View full review
Loss:
$350
Pros:
  • Old ones work
Cons:
  • New ones are defective

Preferred solution: Full refund

User's recommendation: Buy a shark they work

Riddick Ita
map-marker Bayamon, Puerto Rico

Error 26

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My irobot was rebooted and new part needs to be ordered, as soon as wife gets home from work I will order part.

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Brian M Ueh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Scalea, Calabria

Unhappy with iRobot purchase

I want to speak to a person. Please, the iRobot is not working again.

I'm very unhappy with it.

I need to speak to a real person. I hate texting, so please call me at 703-898-****.

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Cons:
  • Keeps breaking

Preferred solution: Full refund

Naketa Pbe

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Verified Reviewer
| map-marker Jackson, Mississippi

New iRobot with defect

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Received iRobot as a gift . Used 2 short runs & no more because of error.

Super nice customer service.

They are going to repair but takes 4 to 6 weeks. I feel it should have been replaced as it is so new.

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Louvene A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

Customer service help

Unable to start cleaning Before you purchase this item, make sure you speak to a real person. I got this for a Christmas present.

I am trying to figure out how to make it work. I have already set it up but I am stuck. I need to talk to a live person to help me figure out what the problem is. I dont understand why I to write 100 symbols just to speak with someone.

I dont know what else to say . Can someone please help me finding out why my Roomba is not working

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User's recommendation: Before you purchase make sure you can reach a real person.

Kross God
map-marker Myrtle Beach, South Carolina

Question about I robots

It will not start that is all I know. Does the l robot can work with out a phone? I am looking at buying a 105 series.

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User's recommendation: Please help customers

Anonymous
map-marker Chambersburg, Pennsylvania

Roomba not working

Roomba stays near the base going round and round as if it doesn't know what to do. Tried to reboot it but still the same. Also, it hasn't been emptying the dust bin.

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User's recommendation: poor customer service. I was put on home for 30 minutes and then they hung up on me.

Anonymous
map-marker Chambersburg, Pennsylvania

Roomba not working

Roomba comes out of the base and just spins around in the same spot. It doesn't even empty the dust bin. I tried to reboot it but still the same.

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User's recommendation: Very poor customer service. They hung up on me after 30 minutes of hold.

Anonymous
map-marker Goleta, California

IRobot essential

IRobot essential
IRobot essential - Image 2

I bought the Roomba essential had a lot of errors didnt perform the second one got the combo essential had similar problems but yet after the support team helped it worked a bit better and then the customer support team and IRobot sent me a brand new one essential robot combo, which was a completely different size bigger stronger and better and it works pretty good. Im trying to nip a video But its great to have somewhat a pet that doesnt lead droppings and is working and cleaning even if it does and get stuck on occasion that just makes you keep your house cleaner and not be lazy better than picking up *** from a dog. Or a cat or a bird, etc., even a fish tank.

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Anonymous
map-marker Chula Vista, California

Trouble shoot

I lost my receipts. How would I know what model is my roomba and how can I order the parts.

I purchased it back in 2021 and it has the automatic vacuum bag. Thanks!

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Terell Krg
map-marker Cupertino, California

Dead out of the box

Dead out of the box .. cant get signed it as it is not powering up.

Moved it close to wifi but still no luck .

App says cant find you robot no customer on line or on the phone

Really bad experience for a long time client . Bye bye Robot

You are a joke

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User's recommendation: Do but because it will not work our out of the box ect your online still can’t find it so no help online

Reilley Ztx
map-marker Barrie, Ontario

My robot is not workin at all before I went vacation my iRobot I smell smoking, and the agent told me to unplug before I went to vacation

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Six weeks ago I went on vacation before that my iRobot it wasnt working as a matter fact he smelling like whats gonna be on fire and the agent told me to unplug. I do not use it anymore. Now Im back and I want my robot to be replaced, thank you.

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User's recommendation: I needed to talk to somebody in person. Can you please call me 416-668-**** I won’t. I can’t be able to reach you guys. Please call me.

Anonymous
map-marker Nederland, Texas

They took excellent care of me

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They sent me a new dirt disposal got it in 3 days from the call. They understood my issue even face timed showed exact problem.

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User's recommendation: Call them and they help you

About

Summary

Irobot Corporation is an American company. The company specializes in developing, design and manufacturing of different robots. Irobot Corporation offers a wide selection of various robots that can perform hundreds of different housekeeping tasks such as cleaning floors, cooking food, and so much more. Irobot Corporation was founded in 1990 by people who worked in the Massachusetts Institute of Technology in the branch of technology that deals with the design, construction, operation, and application of robots.

IRobot sells its robots worldwide and has been numerously awarded for innovation and design. The robots produced by iRobot are also used for disarming explosives in Iraq and Afghanistan.

iRobot reviews and complaints

iRobot is ranked 503 out of 4793 in Appliances and Electronics category

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