iRobot Reviews
iRobot Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iRobot has a 2.0 star rating from 46 reviews; 47% would recommend. Consumers are mostly dissatisfied and reviews show an unfavorable skew.
Key Takeaways for Future Customers
- iRobot reviews show frequent product failures and repeated customer service contacts.
- Many request refunds as the preferred resolution.
- Expect lengthy chat or phone wait times when seeking support.
Negative Feedback / Risk Areas
- Recurring customer complaints about terrible customer service and slow refunds.
- Issues with connectivity, charging, and early product failure.
- High price level reported relative to service and repair responsiveness.
Positive Feedback
Some users praise automation and easy setup; occasional fast, helpful agent experiences and successful repairs or replacements noted.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iRobot has a 2.0 star rating from 46 reviews; 47% would recommend. Consumers are mostly dissatisfied and reviews show an unfavorable skew.
Key Takeaways for Future Customers
- iRobot reviews show frequent product failures and repeated customer service contacts.
- Many request refunds as the preferred resolution.
- Expect lengthy chat or phone wait times when seeking support.
Negative Feedback / Risk Areas
- Recurring customer complaints about terrible customer service and slow refunds.
- Issues with connectivity, charging, and early product failure.
- High price level reported relative to service and repair responsiveness.
Positive Feedback
Some users praise automation and easy setup; occasional fast, helpful agent experiences and successful repairs or replacements noted.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arnold, Missouri
I would like to speak to a person I bought a 205 combo and it says I need a iPhone 15 to run it. I only have a 13 please connect me to a real person.
Ive been on the phone for hours over three day. Trying to get my Roomba 205 combo to accept my Wi-Fi password. Ive been through all the steps on the chat line and come to find out I need a iPhone 15 and I only have a 13 I would like to return it please connect me to a person.
Preferred solution: Full refund
User's recommendation: I have a Roomba that I’ve used for many years at least 10 I’m very happy with the product but I’m not happy that I have to have a iPhone 15 I only have a 13 I would like to return it please I need the correct number to return this product and would like to speak to a person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy m6 mop want work
My M6 will not run. It will charge but will not mop.
I've replaced the battery but still doesn't work. Please contact me at (706) 523-****.
User's recommendation: 9
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamn thing won’t charge
Impossible to complete even a review
They are always closed can’t get ahold of someone. All techs are from a foreign country can’t speak English
Damn thing wont charge. Always off line
Cant ever get it to vacuum always offline or something wrong. Says bag fill when its not
- Always broke
Preferred solution: Full refund
User's recommendation: Don’t buy this price of crap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgruntled with chat ...unresolved issue
- - Spent 6 hours troubleshooting with no resolution; case number given but no follow-up after sending receipt and video; chat and phone offered no help.
After spending a day, 6 hours on chat and troubleshooting the problem, it not resolved. I requested to send the sales receipt and video.
I gave the case number. There was no further response or guidance. Yesterday, the chat said they were extremely busy, but someone would get back to me in 15 minutes. There was no response.
Now, today, I am trying chat again, but there is no help.
I tried the telephone numbers and only got robo responses with a 30-minute wait. Terrible customer service!
Preferred solution: A new replacement or refund
User's recommendation: Steer Clear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp with my m6 mop
It will not move Ive replaced the battery but will not go anywhere please call me 706-523-****
I own 5 if these
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harker Heights, Texas
The company makes it really hard to contact customer service
It was next to impossible to find a phone number to contact customer support which made frustrating because the Roomba problem I have is computer based frequently. Ask questions and troubleshooting did not fix this problem. Finally when I got a representative I had resolution.
- When the robot works
- It does great
- Smallest problem turns into the biggest problem
Preferred solution: Understanding that all problems are not fixed with AI
User's recommendation: Make it easier to get help
Denton, Maryland
Can’t use roomba
Awful customer service. Product never works. I cant even leave a review without typing 100 characters.
- Too difficult and no customer service
User's recommendation: Buy a shark
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elkhorn, Wisconsin
Problem with self robot won’t go to home station to empty and charge
Reset the robot with a representative, and that fixed it. The robot is now working the way it should and is going to the home base.
Bakersfield, California
Having issues with my Rumba
- - Code 45 indicates lid not closed, though the lid is closed; filter replaced and sensors cleaned.
- - Tried to return via the app, but the code remains.
Keeps giving a code 45, lid not closed, but it does. We replaced the filter, cleaned it, and cleaned all sensors.
We tried to send it back via the phone, but it keeps giving the same code. We put a new bag to.
- It cleans well
- Not working due to a code 45
Preferred solution: An answer why it keeps giving the same code
Quakertown, Pennsylvania
Can i give less than 1
- - Worst customer service; no repair options and replacements take weeks.
- - We had issues from day one; consider other options.
worst customer services, they have no repair options and take weeks to replace the item if youre lucky enough to get a replacement, we had issues with ours from day one and should have just returned it then... seriously look at other options and dont just buy since its a big brand.
User's recommendation: Eufy, ecoboost deebot
Winston Salem, North Carolina
IRobot roomba. Will not charge…. Pls help
Excellent customer service from ***. The room is cleaned excellently, removes pet hair, and navigates around objects and steps well!
User's recommendation: Definitely buy roomba. I love mine
Thornville, Ohio
Home base is not charging
- - The charging base stopped charging due to connectors.
- - The customer care representative was great.
- - We did a video chat to show the issue.
The charging base stopped charging the vacuum. It was an issue with the connectors.
The customer care representative was great.
We did a video chat so that he could see what it was happing.
He put in an order for a new complete unit.
I will return the one not working back to the company. Thank you for all your help.
User's recommendation: Great customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken part
Triple sweeper on bottom of vacuum is broken need a replacement please call me ***. Or text me
Preferred solution: Part replacement
Loxahatchee Groves, Florida
Vacuum broken
I will find out after I receive the part and able to install it myself bbbbbvvvvvtttyyggggghhhhhbbuu
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing 405 robot
I won’t comment on this until I see the final result from the companies involved UPS and I robot
I ordered 3405 robots and only received two. Please look into why I only received two robots instead of three. In that same order, I also ordered a 705, which we got.
- Hands off cleaning
- Never does it exactly as programmed
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou haven’t contacted me yet
I need to know how to change the filter on my 207 your help line says there a problem with the help & uTube only shows iSeries
About
Irobot Corporation is an American company. The company specializes in developing, design and manufacturing of different robots. Irobot Corporation offers a wide selection of various robots that can perform hundreds of different housekeeping tasks such as cleaning floors, cooking food, and so much more. Irobot Corporation was founded in 1990 by people who worked in the Massachusetts Institute of Technology in the branch of technology that deals with the design, construction, operation, and application of robots.
IRobot sells its robots worldwide and has been numerously awarded for innovation and design. The robots produced by iRobot are also used for disarming explosives in Iraq and Afghanistan.
iRobot is ranked 536 out of 5951 in Appliances and Electronics category
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