iRobot
iRobot Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iRobot has 2.1 star rating based on 58 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend iRobot to a friend or colleague.
- Rating Distribution
Pros: Automation, Easy to set up, No pros.
Cons: Customer service, Terrible customer service, All cons.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iRobot has 2.1 star rating based on 58 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend iRobot to a friend or colleague.
- Rating Distribution
Pros: Automation, Easy to set up, No pros.
Cons: Customer service, Terrible customer service, All cons.Recent recommendations regarding this business are as follows: "Don't buy from this company", "Very poor customer service. They hung up on me after 30 minutes of hold.", "poor customer service. I was put on home for 30 minutes and then they hung up on me.", "Please help customers", "Do but because it will not work our out of the box ect your online still can’t find it so no help online".
Most users ask iRobot for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top iRobot Reviews
"New iRobot with defect"
Received iRobot as a gift . Used 2 short runs & no more because of error. Super nice customer service. They are going to repair but takes 4 to 6 weeks. I feel...
"The new roombas just don’t work after a few weeks ."
I have a Roomba in my office that has run for 9 years. The new one I just got my wife is junk, and I'm ready to toss it. I should have gotten a Shark. Our...
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Verified Reviewer |
Tyler, Texas
Great Customer Service
The customer service agent worked like a champ through periodic static problems on my end and helped me resolve the issue (I had to get a replacement bot). The order was placed over the phone and I knew all the steps necessary to return it (removing battery, etc.) The agent was both focused and had good customer presence. Very impressed!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSafety Concern, Poor Customer Service
I purchased my 3rd unit on 2/2/25, and in late April, it quit working. We discovered it was because the contacts were melting (major safety issue). I've been trying to get this unit replaced since then, and after providing detailed photos and proof of purchase, I've received no response from this company.
- Brand name
- Unsafe products
- Customer service
Preferred solution: Replacement Device and at least a response
User's recommendation: Don't buy from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
They suck and wear you down on hold and delay and delay and avoid any real discussion of paying for damage repairs
On first scheduled clean ate my floor. Repair 8 boards cost me $2200 .
They have pictures proof of payment and vendor invoice. This was escalated 11/30/2024 They are stalling
User's recommendation: Be ware
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe new roombas just don’t work after a few weeks .
I have a Roomba in my office that has run for 9 years. The new one I just got my wife is junk, and I'm ready to toss it.
I should have gotten a Shark.
Our Shark works very well. What a waste of materials, money, and my time trying to get this new machine to get past an error code.
- Old ones work
- New ones are defective
Preferred solution: Full refund
User's recommendation: Buy a shark they work
Bayamon, Puerto Rico
Error 26
My irobot was rebooted and new part needs to be ordered, as soon as wife gets home from work I will order part.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Scalea, Calabria
Unhappy with iRobot purchase
I want to speak to a person. Please, the iRobot is not working again.
I'm very unhappy with it.
I need to speak to a real person. I hate texting, so please call me at 703-898-****.
- Keeps breaking
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jackson, Mississippi
New iRobot with defect
Received iRobot as a gift . Used 2 short runs & no more because of error.
Super nice customer service.
They are going to repair but takes 4 to 6 weeks. I feel it should have been replaced as it is so new.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Ohio
Customer service help
Unable to start cleaning Before you purchase this item, make sure you speak to a real person. I got this for a Christmas present.
I am trying to figure out how to make it work. I have already set it up but I am stuck. I need to talk to a live person to help me figure out what the problem is. I dont understand why I to write 100 symbols just to speak with someone.
I dont know what else to say . Can someone please help me finding out why my Roomba is not working
User's recommendation: Before you purchase make sure you can reach a real person.
Myrtle Beach, South Carolina
Question about I robots
It will not start that is all I know. Does the l robot can work with out a phone? I am looking at buying a 105 series.
User's recommendation: Please help customers
Chambersburg, Pennsylvania
Roomba not working
Roomba stays near the base going round and round as if it doesn't know what to do. Tried to reboot it but still the same. Also, it hasn't been emptying the dust bin.
User's recommendation: poor customer service. I was put on home for 30 minutes and then they hung up on me.
Chambersburg, Pennsylvania
Roomba not working
Roomba comes out of the base and just spins around in the same spot. It doesn't even empty the dust bin. I tried to reboot it but still the same.
User's recommendation: Very poor customer service. They hung up on me after 30 minutes of hold.
Goleta, California
IRobot essential
I bought the Roomba essential had a lot of errors didnt perform the second one got the combo essential had similar problems but yet after the support team helped it worked a bit better and then the customer support team and IRobot sent me a brand new one essential robot combo, which was a completely different size bigger stronger and better and it works pretty good. Im trying to nip a video But its great to have somewhat a pet that doesnt lead droppings and is working and cleaning even if it does and get stuck on occasion that just makes you keep your house cleaner and not be lazy better than picking up *** from a dog. Or a cat or a bird, etc., even a fish tank.
Chula Vista, California
Trouble shoot
I lost my receipts. How would I know what model is my roomba and how can I order the parts.
I purchased it back in 2021 and it has the automatic vacuum bag. Thanks!
Cupertino, California
Dead out of the box
Dead out of the box .. cant get signed it as it is not powering up.
Moved it close to wifi but still no luck .
App says cant find you robot no customer on line or on the phone
Really bad experience for a long time client . Bye bye Robot
You are a joke
User's recommendation: Do but because it will not work our out of the box ect your online still can’t find it so no help online
Barrie, Ontario
My robot is not workin at all before I went vacation my iRobot I smell smoking, and the agent told me to unplug before I went to vacation
Six weeks ago I went on vacation before that my iRobot it wasnt working as a matter fact he smelling like whats gonna be on fire and the agent told me to unplug. I do not use it anymore. Now Im back and I want my robot to be replaced, thank you.
User's recommendation: I needed to talk to somebody in person. Can you please call me 416-668-**** I won’t. I can’t be able to reach you guys. Please call me.
Nederland, Texas
They took excellent care of me
They sent me a new dirt disposal got it in 3 days from the call. They understood my issue even face timed showed exact problem.
User's recommendation: Call them and they help you
About
Irobot Corporation is an American company. The company specializes in developing, design and manufacturing of different robots. Irobot Corporation offers a wide selection of various robots that can perform hundreds of different housekeeping tasks such as cleaning floors, cooking food, and so much more. Irobot Corporation was founded in 1990 by people who worked in the Massachusetts Institute of Technology in the branch of technology that deals with the design, construction, operation, and application of robots.
IRobot sells its robots worldwide and has been numerously awarded for innovation and design. The robots produced by iRobot are also used for disarming explosives in Iraq and Afghanistan.
iRobot is ranked 503 out of 4793 in Appliances and Electronics category
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